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Teamficient SASDescripción de la Empresa
TeamFicient se especializa en el arte de conectar organizaciones con el personal remoto ideal. Nuestro compromiso con nuestros colabores es ofrecer un trabajo remoto desde la comodidad de su casa con todos los beneficios de ley y con un excelente clima laboralDepartamento
PichinchaLocalidad
QuitoTipo de Contratación
Tiempo CompletoDescripción de la Plaza
Job Description: Customer ServiceCompany: TeamFicient (TF)
Position Type: Full-Time
Location: Remote
Company: Teamficient - www.teamficient.com
Salary Range: $800 - $1100 (Negotiable for highly experienced candidates)
Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires a combination of excellent communication, problem-solving, and sales-oriented skills. You will be responsible for handling customer inquiries, providing product or service information, and identifying sales opportunities to drive revenue growth.
Key Responsibilities:
Customer Support:
Handle customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products, services, pricing, and company policies.
Resolve customer complaints, process returns or exchanges, and ensure customer satisfaction.
Sales Support:
Identify potential sales opportunities through customer interactions.
Cross-sell and upsell products or services based on customer needs and preferences.
Meet or exceed sales goals and KPIs (key performance indicators).
Product Knowledge:
Maintain a strong understanding of the company's products and services to effectively assist customers.
Stay abreast of new product launches and promotions.
Order Processing:
Process orders, returns, and exchanges accurately and efficiently.
Ensure timely follow-up on pending customer orders and transactions.
Collaboration:
Work closely with the sales, marketing, and operations teams to align strategies with customers.
Provide feedback to management on customer experiences, challenges, and potential improvements.
Requirements:
Proven experience in customer service, sales, or related roles.
Strong verbal and written communication skills.
Ability to build empathy with customers and deliver excellent service.
Sales-oriented mindset with the ability to identify and act on opportunities.
Proficiency in CRM systems and office tools (e.g., Microsoft Office, Google Workspace).
Ability to work in a fast-paced environment, multitask, and manage time effectively.
Strong attention to detail and problem-solving skills.
Qualifications:
Experience in a remote customer service or sales environment.
English level C1-C2 required.
Benefits:
Competitive salary and performance-based bonuses.
Health and wellness benefits.
Flexible work arrangements, including remote work options.
Opportunities for career growth and development.
Inclusive and supportive company culture.
This position is ideal for a proactive individual who enjoys providing high-quality customer service while achieving sales goals. If you have a passion for helping others and sales skills, we would love to hear from you!