Help Desk Engineer

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Empresa

Solutions and Payroll

Descripción de la Empresa

Brindamos tranquilidad para todos con soluciones tecnológicamente humanas. Ayudamos a nuestros clientes a mejorar su desempeño a través del diseño y acompañamiento en la implementación de soluciones efectivas de Talento Humano apalancados en tecnología e innovación. Servicios localizados en Colombia, Costa Rica, Perú y Guatemala. Soluciones de Outsourcing de nómina, Administración de personal, Outsourcing de empleo (EoR and PEO) Selección de Personal y Pagos a terceros. Estamos orientados a brindar soluciones integrales y flexibles, generando valor estratégico en nuestros clientes. Actuamos como empleador de registro cuando tu empresa no está inscrita localmente. Hemos implementado procesos de nómina en Colombia, Panamá, Costa Rica, República Dominicana, Guatemala, Nicaragua, Perú y Ecuador, tenemos amplia experiencia atendiendo empresas extranjeras, locales y de múltiples sectores económicos.

Departamento

Lima

Localidad

CAL. Grimaldo del Solar 162 Int. 407 URB. Leuro Miraflores Lima- Lima

Salario

4400

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

We are looking for a Workplace Engineer to provide onsite IT support for end users and workplace technologies, with some exposure to network and datacenter smart hands activities.
This role is ideal for candidates who already have hands-on IT support experience and want to grow their technical skills in a professional enterprise environment.

Key Responsibilities
Workplace & End-User Support
Support PCs, laptops, mobile devices, peripherals, and workplace equipment
Assist with video conferencing systems, monitors, printers, phones, and projectors
Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
Troubleshoot basic hardware, software, and connectivity issues
Provide friendly, customer-focused support to end users
Support walk-up IT desks or kiosks, when required

Asset & Service Management
Update asset and CMDB records
Handle tickets and requests in ITSM systems
Support inventory management and spare parts handling
Perform device decommissioning and disk wipe tasks

Projects & Teamwork
Support small to medium IT projects
Follow technical documentation and procedures
Share feedback to help improve processes
Work closely with other teams and vendors

Experience & Education
2–5 years of experience in IT support or a similar role
Technical education (IT school, associate degree) or equivalent work experience
CompTIA A+ or similar certification is a plus, but not mandatory

Skills & Personal Qualities
Basic to intermediate technical troubleshooting skills
Willingness to learn and develop new skills
Good communication skills in the local language and basic working English
Customer-oriented, reliable, and organized
Able to work independently with clear instructions

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Intermedio

Mínima Experiencia Laboral Requerida

2 años