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Ezlo Innovation SASDescripción de la Empresa
eZLO develops solutions for home all over the world and builds an all-in-one platform to help existing businesses enter the automation market and grow in a short period of time.Departamento
AntioquiaLocalidad
MedellinSalario
2066000Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
Your role:Ezlo Innovation, a global provider of smart solutions for homes and businesses is looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position.
Our agent troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new features, among other duties.
Our main goal as a team is to address our customers' needs. You will be the first contact with our customers from around the world, ensuring top quality assistance for our home automation platform and products.
Technical Support Responsibilities:
Identifying hardware and software solutions
Troubleshooting technical issues
Diagnosing and repairing faults
Resolving network issues
Installing and configuring hardware and software
Speaking to customers to quickly get to the root of their problem
Providing timely and accurate customer feedback
Talking customers through a series of actions to resolve a problem
Following up with clients to ensure the problem is resolved
Replacing or repairing the necessary parts
Supporting the roll-out of new applications
Providing support in the form of procedural documentation
Managing multiple cases at one time
Testing and evaluating new devices
Using a proper escalation process for cases that require higher Tier investigation and/or development.
Requirements:
Prior experience in tech support, desktop support, or a similar role
Knowledge of computer, Internet, network usage, configuration, troubleshooting and/or Technical Orientation
Experience with remote desktop applications and help desk software
Attention to detail and good problem-solving skills.
The capability of searching solutions for new, unknown issues that may arise
Excellent interpersonal skills.
Good written and verbal communication.
Quick learner, patient, organized, sociable
Availability to work in shifts
It’s a plus: Proficiency in Linux
What we offer:
Challenging career path and growth opportunities
Dynamic professional environment in an international team
A home automation kit which will make your house smarter
Work on integrating the newest devices on the smart home market.
Come aboard. Our Team is eager to greet you!
Mínimo Nivel Académico Requerido
Técnico GraduadoMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
1 añoEsta Oferta de Empleo ha expirado
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